Either your PC is not installed with Bluetooth drivers or running with incompatible Bluetooth drivers. I foud a CSR Bluetooth CD from Kensington for a remote mouse. MS had issued a patch on March 5 that fixed it for some. Must I pay for the information or can the forum tell me what to do? And, why are all my BT services still running? Currently, bluetooth icon is not visible on system tray and under device manager, Bluetooth icon and adopters are visible under view-->show hidden devices option only. Type in "Change Bluetooth Settings" in the Search field and press the "Enter" key. The troubleshooter says I have the latest driver. Install the Intel® Wireless and Bluetooth® packages that you downloaded back in step one. But then the bluetooth will disappear within a minute, and the Unknown USB Device will reappear. Also have you tried the System Restore to an earlier time before the issue started? That is why I thought if I uninstalled, the PC would re-install, but that did not happen. Clear out your temporary files: Press the Windows* Key + R to open the run box. Reboot your system. Windows key + X > M (opens the Device Manager) > Bluetooth > Right-Click your Bluetooth Adapter > Properties > Uninstall (do NOT delete) > OK . Brilliant, thanks! Make sure to select the option to "Delete the driver software for this device" if allowed.4. Bluetooth®: BT_20.0.0_64_Win10.exe2. Have used it many times before; it stopped working one day for no apparent reason. I had the same problem for a long time and I just found this post. I install the recommended driver(sp 49541.exe ) and hp wireless asistance but it only shows the wifi icon and does not show the bluetooth icon. Called Change Bluetooth Settings, it can be opened by searching for it in the Start menu. 06:34 PM. Review the list of updates. ‎03-13-2018 1. p/no VT097PA#ACJ . Hi, @J4mes : The only suggestion I can offer before you contact HP technical support for assistance under the warranty, would be to install the HP connection manager software and see if you can use that software to enable the bluetooth radio. Check if issue persists. 1. 3. Third one in the list. A [software component] will damage your computer message displays when printing or while installing - Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here. 2. CSR Bluetooth services are running, but no CSR Bluetooth Radio icon shows in the Device Manager. My bluetooth disappeared after installing some HP updates but I can't remember or find which updates they were. Click Check for updates and messages to scan for new updates. Thank you so much! I got the latest Windows Update while the HPSA was running, so all my updates are up-to-date. Product: HP Pavillion e9260f. Windows key + X > M (opens the Device Manager) > Bluetooth > Hi KrazyToad - HP Support Assistant did not help me. 3. I installed this sooftware, but did not see the Bluetooth icon in device manager. Method 2: … Welcome to HP Forums. Operating System . Am I correct? Neither does the Bluetooth Settings open. Clear out your temporary files: Press the Windows* Key + R to open the run box. 2. 4. I don't think my oldest backup is old enough to have the BT. HP integrated module with Bluetooth 2.0 wireless technology. Did you click on My devices in the top menu, and then click Updates in the My PC or My notebook panel after running HPSA? I have gone through your Post and I would like to help. I just checked the Desktop Specifications for the HP Pavilion Elite e9260f Desktop PC and you are right. BIOS version: Insyde F.34, 6/15/2017. Your method worked perfectly and immediately without a reboot! Download and save  latest set of drivers and software for your adapter:    1. 2. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Network Adapters > Right click on your Intel(R) Dual Band Wireless and uninstall it. Operating System: Microsoft Windows 7 (64-bit) CSR Bluetooth services are running, but no CSR Bluetooth Radio icon shows in the Device Manager. This re-downloads the drivers without changing it back to default so you still get to maintain your same bluetooth name and already connected devices. Clear out your temporary files: Press the Windows* Key + R to open the run box. Your Computer only has the 802.11 wireless a/b/g/n wireless card and does not come with a Bluetooth, You can refer to the specifications in this Link: https://support.hp.com/in-en/document/c01892903, Keep me posted if you need further assistance, Didn't find what you were looking for? HP Bluetooth PC Card Mouse. Under Programs and Features in the Control Panel, uninstall any instance of the "Intel® PROSet/Wireless Software" and "Intel® Wireless Bluetooth®." I did try system restore, but it did not help. Click the Windows "Start" button. Bluetooth no longer appears in the action center. Wireless: WiFi_20.10.2_PROSet64_Win10.exe    2. Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p... Click My devices in the top menu, and then click Updates in the My PC or My notebook pane. 4. Here you will need to make sure Temporary Files are checked, you may uncheck everything else then press OK.5. Right-click on th Bluetooth icon in the taskbar (system tray) and select the "Remove Icon" command. I think one was for HP Quick Buttons and the other was for Broadcom Wireless LAN Adapter. You will see the Bluetooth icon removed from the taskbar. If the issue still persist refer to the Method 2. After I uninstalled Bluetooth, shouldn't the PC re-install the drivers upon reboot? Type Cleanmgr.exe and press OK. Here you will need to make sure Temporary Files are checked, you may uncheck everything else then press OK. 5. Reinstalled drivers as well. Bluetooth® > Right click on your Intel(R) Wireless Bluetooth(R) and uninstall it. If the issue persists, try a System Restore to an earlier time before the issue started, Please refer to this Link: https://support.hp.com/ie-en/document/c01835735 for help in restoring your computer to an earlier date. By using this site, you accept the, Bluetooth icon missing from Device Manager. It had a triangle with an exclamation point, so I disabled it. How do I enable Bluetooth? I suggest you download and run the HP Support Assistant and it will look for all the latest drivers for your computer. Uninstall your device drivers from Device Manager: 1. 06:34 PM Type Cleanmgr.exe and press OK. Followed your method and I really workded! https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p... https://support.hp.com/ie-en/document/c01835735, https://support.hp.com/in-en/document/c01892903. † The opinions expressed above are the personal opinions of the authors, not of HP. Updates with a blue information icon are optional. for free. Spot and expand the “Bluetooth” and double on the driver to see the status of it. Bluetooth® > Right click on your Intel(R) Wireless Bluetooth(R) and uninstall it. Make sure to select the option to "Delete the driver software for this device.". The specification of my notebook is . My bluetooth is still missing. May I know since when are you facing this issue? Make sure to select the option to "Delete the driver software for this device." † The opinions expressed above are the personal opinions of the authors, not of HP. Didn't find what you were looking for? Click the Start button. A detailed Bluetooth control applet does exist. When it starts up, Device Manager and Action Center will both show bluetooth. When prompted, choose to "discard settings.". Select Troubleshooting. Search for Intel(R) Wireless Bluetooth(R). disappeared again after a restart. Available . Type troubleshooting in the search bar. I believe I am wrong. That is where I am now. Type Cleanmgr.exe and press OK. 2. Make sure to select the option to "Delete the driver software for this device" if allowed. Click the update name for a description, version number, and file size. If the MS patch doesn't work-try this from Intel: 1. Recently I upgraded my OS to windows 10. Select View all on the top left corner. Bluetooth used to work when I had vista installed but it is not wroking windows 7. ***, ‎03-13-2018 - It's possible to make the bluetooth briefly reappear: I uninstall the Unknown USB Device from device manager, restart the computer, go into BIOS, reload factory defaults, save and exit. From your description, I suspect that problem might be with the incompatible Bluetooth drivers. I tried installing the update you suggested (which installed correctly) but the problem still persists. - edited You can refer to the specifications in this Link: Simply ask a new question if you would like to start the discussion again.

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