I handled projects focusing on IT/Operations Automation and Information and Database Security. Developed process mapping of current and future business processes. Adopted agile methodology and conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues. Identified, selected, and negotiated with service providers to develop solutions, where needed, Managed five (5) analysts while coordinating off-shoring activities during the ramp up of the program, Developed ongoing partnerships with IT vendors, allowing effective migration of data from legacy program and systems in support of future research. Performed Ad Hoc reports for the statistical modeling purposes using Custom Models and ITMM. Reviewed all incoming cases to determine consumer eligibility to file under the Lemon Law. Optimizes reports for maximum reusability and minimum database overhead. The ideal candidate demonstrates leadership, analytical thinking, attention to details, problem solving skills, communication abilities, and computer proficiency. Coordinated and implemented interactive reporting suite for employee's group wide, showcasing resources and company development tools available for business, technical, and professional development. Initiated a gross revenue sales increase of 20% in 2015 over 2014YTD with no changes to fixed costs. Analyze business, user and technical requirements for proposed SAS, web-based and system solutions. Conducted gap analysis on existing processes and potential alternatives. Worked on transforming a Unisys based to a homegrown GUI based financial project, with $1.5 million budget. Gathered client requirements through Requirement Gathering Sessions and documented them, Conducted regular meetings ensuring Project Tracking and control during the Execution Phase, Worked to Architects to use Microsoft Access Database and Structured Query Language (SQL) and update the existing database used by doctors to enter their regular practice schedules and patient details, Worked with Developers to enable features in the existing application which could enable medical practitioners and to enter data regarding the patient, drugs as well as other details related to the treatment provided to the patient, Ensured proper reporting was maintained using the application and thus provided timely reports to the practices to help them understand and work on the most frequent issues that resulted in low success rates with patients, Created Test Plans and scripts for the Quality Assurance and User Acceptance Testing, Assisted with managing Store Systems Production Support and Enhancement tools (used JIRA), Supported the QA and UAT process for the Unique Barcode Returns project, Analyzed data trends for usage of the Gift Registry app in stores and on the ecommerce website, Gathered data for RTC (retail to customer) sales for further analysis, Helped with the installation of the Room Planner app across all stores. Experience Responsible for ensuring compliance with Federal and State policy, evaluating business process operations and providing strategic recommendations for improving productivity, quality, and service. Exceeded 2014 personal sales goal by 24% ($341,000 total) by selling consulting services and Software-as-a-Service (SaaS) products to public library systems across the United States, Lead analyst and account manager for up to 33% of company accounts simultaneously (14 accounts) by conducting meetings, trainings, and strategic workshops in-person, over the phone, and via web-conferencing services, Managed client portfolio with organizations whose total annual budgets exceed $286M by administering meetings with primary contacts and discussing business trends, data analytics, and business practice improvement, Executed reports on email marketing campaigns including open, click, unsubscribe, and conversion rates, Maintained organization of complex projects and tasks by tracking notes, tasks, and appointments in Microsoft, Implemented SaaS integration for 48% of subscriptions (11 subscriptions) by developing business requirement documentation, creating technical specs, and collaborating with cross-functional teams. Gathered the business requirement and Prepared and reviewed Long Term Forecast (LTF) and monthly forecasts/actuals at Leadership Team Meetings. Responsibilities included leading business users, IT project teams and internal users to define requirements for application development, ensuring that business needs are being met, defining and negotiating project scope, creating documentation of business requirements which guided application development efforts. Managed hiring contracts of third party consultant. Co-leader of global program team implementing next-generation electronic clinical data management system: a $2M+, multi-year, cross functional program that replaced 5 systems, streamlining processes for clinical trial conduct and management at a savings in excess of $25M annually. Business analysts are experts in operational efficiency. Coordinated work plans to determine milestones and progress using MS Project. Performed gap analysis to compare the existing system with the proposed system and documented new requirements and features. Analyzed quantitative and qualitative business data to develop a solution design capable of fulfilling the customer's. Senior Business Analyst with responsibility to lead projects and provide analytical results for Financial and Inventory related projects. Acted as liaison between Cadillac dealerships and customers. Writing a great Business Analyst resume is an important step in your job search journey. Retrieve and modify data using SQL Server2012 and BIDS and acquire information from different. Provided status updates on a regular basis to ECM Mgmt. Led and developed process model designs for several business divisions - HR, Vendor Management, Published process models into Quality Management System (QMS) implemented within MS, Created a central database to track issues related to incoming membership from the Federally Facilitated Marketplace. Initiated JAD session for prototyping BI reports for high level management users. Determined user/business/functional requirements. Supported group wide initiatives and company stakeholders with high service excellence. Coordinated vendor selection process for projects impacting greater than 240 branch locations worldwide, Created RFP documentation and scoring model for evaluation of vendor responses, Created formal Business Case documentation presenting project Return on Investment, Net Present Value, and cost justification for review by the credit union Strategic Planning Group, EVP, and VP of Branch Operations, Performed business process analysis of current business processes and provided recommendations for improvement, Served as Branch Operations and Consumer Lending department representative on Navy Federal's Business Analysis Community of Practice.
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