Factory Reset - Still unable to repair the remote. Message Not Available appears. Factory Reset - Still unable to repair the remote. Reset Remote (Samsung Support) - Removed batteries from remote for 20+ sec's, replaced. They won't change anything unless it becomes a royal pain in the _ _ _ for them.) Make sure batteries is new. IR Test - Using a camera phone, point remote and see if 2 red lights appear. Every time I use it for anything other than power a message on the screen says "not available". 5. Smart Touch Control Remote: Button functions If these steps do not resolve your issue please get in touch through one of the options below - Contact Samsung Care New Zealand experts on 0800 726 786 - Contact our Live Chat New Zealand team services are open 24hours, 7days. I can turn off and on but thats it. IR Test - Using a camera phone, point remote and see if 2 red lights appear. 4. Message Not Available appears . 3. I had an issue with my volume not working. Reset Remote (YouTube) - While holding the ON/OFF Button follow step 3. 4. 6. 5. Message Not Available appears . A universal remote is the best way to combat this issue. In case this fix does not work, there might be a hardware issues. Reset Remote (YouTube) - While holding the ON/OFF Button follow step 3. Now it says not available. (Do not forget to pound Samsung with a few emails and phone calls. Here is an easy way how to pair your smart remote to the TV. 3. Solved: Remote stopped working. I have both a Samsung HDTV and a Samsung 5.1 HT System. My Samsung 5500 series is also not responding to my remote, after basic trouble shooting. This no longer works with the new Directv remotes. The signal light stays on flickering and does not respond to my remote, except waving my remote … 6. I just bought a new Samsung smart TV model #UN55KU6290 and I'm having problems with the remote. It just worked. I have tried all of the - 1267246 Whenever I used either of the remote I would receive a "Not Available… Message Not Available appears. Reset Remote (Samsung Support) - Removed batteries from remote for 20+ sec's, replaced.

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